About Lihong Hicken

Lihong Hicken is a dynamic serial entrepreneur and a trailblazer in the tech industry, known for her innovative leadership and dedication to customer-centric solutions. With a remarkable journey from a modest village in China to the heart of Silicon Valley, Lihong has made a significant impact through her roles at leading tech companies and as the founder and CEO of TheySaid.

After emigrating to the U.S. in 2011, Lihong’s resilience and work ethic led her to excel in various high-profile positions. She was the first woman sales representative at UserTesting, contributing to its successful IPO in 2021. Her career continued to soar as she took on roles as Chief Revenue Officer at Gitprime, which was acquired by Pluralsight, and Chief Customer Officer at Nuffsaid, acquired by ClickUp in 2023.

At TheySaid, Lihong is pioneering the development of the world’s first AI-driven survey platform, designed to bring customer insights to the forefront of business strategy. Her approach combines cutting-edge technology with a deep understanding of customer needs, enabling businesses to make data-driven decisions and achieve significant growth.

Lihong’s leadership style is characterized by clarity, collaboration, and a commitment to removing obstacles while keeping the work environment engaging and supportive. She believes in the power of listening to customers and adapting strategies to meet their evolving needs.

A graduate of Berkeley’s MBA program and a devoted mother of two, Lihong started TheySaid while balancing the demands of new motherhood, demonstrating her exceptional ability to manage multiple responsibilities while driving innovation. Her story is a testament to her unwavering determination and passion for making a difference in the tech world.

Lihong’s expertise spans serial entrepreneurship, customer-focused strategies, and AI-driven innovation, positioning her as a leading figure in transforming how businesses understand and engage with their customers.